Last updated: 16 September 2025
These Terms form a legally binding agreement between the Company and the Customer governing access to and use of the Platform and Services. By creating an account, the Customer confirms they have read and accept these Terms.
The Services are provided to EEA customers only. Access may be restricted based on residence or other compliance considerations.
Non‑custodial model. The Company does not operate customer wallets, does not hold customer private keys, and does not accept crypto deposits. Purchased assets are delivered to the Customer's own external wallet after payment confirmation and successful screening.
No P2P / no third‑party settlement. The Platform does not offer peer‑to‑peer features. Incoming fiat must originate only from accounts in the Customer's name.
No investment advice. The Company does not provide investment, tax, or legal advice. Crypto prices are volatile; the Customer assumes all risks.
One account per Customer. The Customer must have full legal capacity and ensure that opening/using the account is lawful in their jurisdiction.
The Customer warrants that the information provided is accurate and up‑to‑date and agrees to promptly update any changes.
CDD (Standard). Applied to all Customers: government ID (passport/ID), biometric/liveness, proof of address, sanctions/PEP/adverse‑media screening.
EDD (Enhanced). Triggered when a Customer's monthly activity exceeds EUR 25,000 or where risk factors exist.
Fiat. EUR (primary). The Company may add/remove fiat options subject to compliance requirements.
Crypto. Initially BTC, ETH, SOL, MATIC, TRX, and USDT/USDC on supported networks.
Payment methods. Bank transfers (e.g., SEPA) and, if available, card payments or other approved rails.
A transparent service fee of 2.5% applies per transaction, shown at checkout.
Exchange rates are dynamic and shown prior to order confirmation. The final price includes the service fee and applicable network fees.
Orders are final once executed on‑chain. Where an order is not yet processed, the Customer may request cancellation; execution is at the Company's discretion.
The Customer is responsible for providing correct wallet addresses and payment references.
The Company does not offer Services to persons in or connected to sanctioned or high‑risk jurisdictions under EU/FATF regimes.
The Company may delay, suspend, or decline any order or account where fraud, AML/CFT, sanctions, market abuse or security risks are suspected.
The Company processes personal data under GDPR and its Privacy Policy. Key processing includes identity verification, sanctions/PEP/adverse media screening, transaction monitoring and fraud prevention.
Customers may submit complaints to customerservice@brontesgate.com. The Company will acknowledge within a reasonable time and aim to resolve within 30 days.
Virtual assets are volatile and may lose value. Regulatory changes may affect availability of certain assets or features. The Customer should only purchase crypto they can afford to lose.
Brontesgate UAB
Company code 306947621
Žalgirio g. 88‑101, LT‑09303, Vilnius, Lithuania
Support: customerservice@brontesgate.com
